{"id":7434,"date":"2026-10-30T16:54:01","date_gmt":"2026-10-30T13:54:01","guid":{"rendered":"https:\/\/mikhailinvest.com\/exclusive-cargowise-customs-message-delays-leave-forwarders-waiting-for-clearance\/"},"modified":"2026-10-30T16:54:01","modified_gmt":"2026-10-30T13:54:01","slug":"exclusive-cargowise-customs-message-delays-leave-forwarders-waiting-for-clearance","status":"publish","type":"post","link":"https:\/\/mikhailinvest.com\/ru\/exclusive-cargowise-customs-message-delays-leave-forwarders-waiting-for-clearance\/","title":{"rendered":"EXCLUSIVE: CargoWise customs message delays leave forwarders waiting for clearance"},"content":{"rendered":"
\"Cargo\n

\u0441\u0433\u0435\u043d\u0435\u0440\u0438\u0440\u043e\u0432\u0430\u043d\u043e \u0418\u0418<\/p>\n<\/div>\n

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

CargoWise users handling British and Japanese customs declarations suffered messaging delays on Wednesday, while the backlog had been fully cleared the following morning.<\/p>\n

Customer notifications seen by \u041b\u043e\u0434\u0441\u0442\u0430\u0440<\/em> show WiseTech acknowledged an issue affecting message responses at 10.37am on 28 October. At 11.24, it confirmed that GB and Japan customs messaging were \u201cparticularly impacted\u201d.<\/p>\n

One UK forwarder said the disruption prevented its team from processing customs entries normally for much of the working day, leaving customers waiting and staff struggling to provide useful information.<\/p>\n

The forwarder said its biggest concern was the impact on customers, that were \u201cwaiting and complaining\u201d, adding \u201cwhile operationally, we had very little we could tell them about when normal service would resume\u201d.<\/p>\n

WiseTech\u2019s initial notification said its senior eServices team was investigating backlogs. Subsequent updates at 12.04 and 14.07pm said engineers were working on mitigation, before a 3.51pm notice reported backlogs \u2018processing slowly\u2019.<\/p>\n

Customers were instructed not to resubmit messages awaiting replies, as this would worsen the backlog and could cause confusing rejections once both messages were delivered.<\/p>\n

The forwarder criticised the support and escalation process, saying its team had followed the established reporting route, but received little actionable information as customer complaints mounted.<\/p>\n

\u201cMy concern isn\u2019t that a system outage happened, as clearly there will be occasions outside our control. It\u2019s whether we have a strong enough escalation and communication process when it does happen,\u201d the source said.<\/p>\n

WiseTech\u2019s notices show recovery work continued into the evening. At 8.47pm, the company said the backlog across most queues had been processed, but teams remained \u2018engaged on the core issue\u2019 and working towards full restoration.<\/p>\n

At 8.33am yesterday, it confirmed that the backlog had been fully processed, and messaging services had recovered. However, it added that teams would continue monitoring while addressing the underlying issue.<\/p>\n

The notifications span almost 22 hours, between acknowledgement and recovery confirmation, although they do not establish how long individual customers had been affected. The number of users impacted and the root cause remain unclear. \u041b\u043e\u0434\u0441\u0442\u0430\u0440<\/em> has asked WiseTech Global to comment.<\/p>\n

The disruption follows a separate CargoWise outage reported by<\/a> \u041b\u043e\u0434\u0441\u0442\u0430\u0440<\/em> in June, when customers in several countries experienced log-in failures and electronic messaging problems. WiseTech subsequently attributed that incident to a faulty data update.<\/p>\n

\u00a0<\/p>","protected":false},"excerpt":{"rendered":"

AI-generated 30 October 2026 CargoWise users handling British and Japanese customs declarations suffered messaging delays on Wednesday, while the backlog had been fully cleared the following morning. Customer notifications seen by The Loadstar show WiseTech acknowledged an issue affecting message responses at 10.37am on 28 October. At 11.24, it confirmed that GB and Japan customs 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30 October 2026 CargoWise users handling British and Japanese customs declarations suffered messaging delays on Wednesday, while the backlog had been fully cleared the following morning. Customer notifications seen by The Loadstar show WiseTech acknowledged an issue affecting message responses at 10.37am on 28 October. 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